Thursday, January 13, 2011

BBC Business English -Lesson 2. Using the telephone

NEW WORDS:
Ring (v): gọi điện thoại
Available (adj): rảnh để nói chuyện với ai
Confidential (adj): bí mật, không thể tiết lộ.
Check (v): kiểm tra
Advertising (n): quảng cáo
Product (n): sản phẩm
Specification (n): đặc điểm kỹ thuật.

USEFUL SENTENCES:
1. Hello, my name is Edward Green. I would like to speak to Mr.Smith, please.
2. Good morning, RUWT Advertising
3. Good morning, this is Don Bradley. Can I talk to Phil Watson, please?
4. Can I ask who's calling, please?

5. Well, Mr.Phil isn't at the office in the moment. Can I take the message or would you like to ring him on the mobile phone?
6. I'll try the mobile. Can I have the number, please?
7. I'm afraid Mr.Smith isn't in the office at the moment. Can I ask what it is about?
8. It is very important. I represent Buyery System, We've got a new product and I want Mr.Smith to see it.
9. Please sent the product specification by mail Mr.Green
10. You could try ringing this afternoon

DIALOGUE


Edward: Hello, my name is Edward Green. I would like to speak to Mr.Smith, please.

Secretary: I am sorry that Mr.Smith isn't available.

Edward: OK, I'll ring back. Does Mr.Smith have a direct line?

Secretary: I'm sorry that the number is confidential.

Edward: OK, thank you.

Jenny: It's very difficult to speak to Mr.Smith.

Edward: Yes, I know.

Telephone answer: Good morning, RUWT Advertising.

Don: Good morning, this is Don Bradley. Can I talk to Phil Watson, please?

Telephone answer: What company are you from, please?

Don: Buyery System.

Telephone answer: I'll put you through.

Telephone answer: Phil Watson's phone.

Don: Good morning, Can I talk to Phil, please?

Telephone answer: Can I ask who's calling, please?

Don: Don Beadley from Buyery System.

Telephone answer: Well, Mr.Phil isn't at the office in the moment. Can I take the message or would you like to ring him on the mobile phone?

Don: I'll try the mobile. Can I have the number, please?

Telephone answer: 0802 543 77


Don: Just let me check that. 0802 543 77.


Telephone answer: That's it.


Don: Thanks.


Phil: Hello, Phil Watson.


Don: Hello Phil, this is Don Bradley.


Phil: Hello Don, sorry to keep you waiting. How are you?


Don: I'm fine, thanks. Can we meet? We have a new prodcut and I want you to see it.


Secretary: Hello, Mr.Smith's office.


Edward: Hello, my name is Edward Green from Buyery System. I rang earlier, I would like to speak to Mr.Smith, please?


Secretary: I'm afraid Mr.Smith isn't in the office at the moment. Can I ask what it is about?


Edward: It is very important. I represent Buyery System, We've got a new product and I want Mr.Smith to see it.


Secretary: Please sent the product specification by mail Mr.Green.


Edward: I would like Mr.Smith to see the product. I would like to spedk to Mr.Smith direct, when is the good time to call?


Secretary: You could try ringing this afternoon.


Edward: Thank you, good bye.


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